Privacy policy

1. Introduction

Realex operates a website and platform that helps buyers, sellers, renters, and agents connect. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
By using our website, you agree to the collection and use of information as described in this policy.

2. Information we collect

We may collect the following types of information when you use forms on our Service (such as Contact, Sell your property, Become an agent, or List your property):

• Contact details — name, email address, phone number, mailing address

• Property details — address, price, description, photos, or other listing information you submit

• Professional details — for agent applicants, this may include license number, years of experience, specialization, and working area

• Communications — messages you send us through forms, chat, or email

• Usage data — pages visited, device type, and general browsing activity, collected automatically

3. How we use your information

We use the information we collect to:

• Respond to inquiries and provide the services you request

• Match property sellers and buyers with agents on our platform

• Review and verify agent applications and property listings

• Send updates related to your inquiry, listing, or application

• Improve and maintain the Service, and understand how it's used

• Meet legal and regulatory requirements

4. How we share your information

We do not sell your personal information. We may share information in the following situations:

• With verified agents, so they can respond to your inquiry or manage a listing you've submitted

• With service providers who help us operate the Service (for example, hosting, email, or analytics providers)

• If required by law, or to protect the rights, safety, and property of Realex or others

• In connection with a business transfer, such as a merger or acquisition

5. Cookies & tracking

We may use cookies and similar tracking technologies to operate our Service, remember your preferences, and understand how visitors use our site. You can control cookies through your browser settings; disabling cookies may affect some features of the Service.

6. Data retention & security

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this policy, unless a longer retention period is required by law. We use reasonable administrative and technical measures to protect your information, though no method of transmission or storage is completely secure.

7. Your choices & rights

Depending on your location, you may have the right to access, correct, or delete your personal information, or to object to certain uses of it. To make a request, contact us using the details below.

9. Children's privacy

Our Service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

10. Contact us

If you have questions about this Privacy Policy, please contact us at hello@realex.com or at 5 West 37th Street, 12th Floor, New York, NY 10018.